Questions & Answers
Q: When can I order for Christmas?
At any time of the year. We deliver up to Christmas Eve.
It is frequently a good idea to name a neighbour where the package can be left if you are out unexpectedly.
Q: Where can I find the Rose List of personal roses?
The Rose List of personal roses is on our sister site Gardeners Academy
Q: Do I need permission for just a Christian name?
No, just when all the Christian names and surname are used. So "Jack Smith" or "John David" does not require permission, but "John David Sydney Smith" would.
Q: Can you supply more than 10 roses for a sales promotion?
We are always interested in multiples. Please telephone and talk to us. We are real people who try to help.
Q: Can I order and delay delivery?
Yes, we will take advance orders and deliver to suit the date that you want. Deliveries are generally made on a Friday when requested day is at the weekend.
Q: How do you deliver?
We use a national carrier service. We pack for protection and not presentation - to ensure the rose is in good condition when you receive it. Always let us know if the rose can be left with a neighbour as the carrier is under instructions to deliver to signature.
Q: Can I include a message with the rose?
Yes. Simply add the message in the box provided on the checkout page and it will be included in the packaging.
Q: Will I be able to buy more of the same rose from you or garden centres in the future?
No. Each rose is a one off hybrid. We do, however include propagation instructions so that you can create others, which would bear the same name, from the established rose. You could also but the Private Collection which has three identical roses if you wanted more in the first instance.
Q: What is a predominate colour?
Because each rose is unique we are not 100% sure of the exact shade of the colour you wil receive. We know from the family lines the expected predominate colour but a yellow might be golden or lemon.
Q: Will it be in flower?
This depends on the time of the season it is delivered. We generally deadhead as a matter of course but leave the buds.
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